Customer Service is our priority at Goodwin Street Medical Supply. We will assist you with your home health needs! Below is an overview of the various services we offer our customers.

In House Insurance Billing

We provide in house insurance billing service and are providers for Medicare, Blue Cross Blue Shield, and Industrial Claims. We may also be able to bill other insurances if the plan has out of network benefits.

In order to bill insurance we will need your insurance cards and a prescription, so please bring those with you. In some cases we may need detailed chart notes or other information from your doctor before we can bill.

Local Delivery Service

We offer White Glove Delivery Service in the Tri-City area for equipment purchases. Our staff delivers the equipment to your home, moves it in, and sets up the product. Additionally, we will remove all packaging and trash, and if we are replacing old equipment then we will haul it away if needed. Once we set up the item we will give you a tutorial on how to use the item and explain its features. We want to save you the time and hassle of moving and setting things up yourself. That’s service as it used to be!

Equipment Repair

Walker brakes not working right? Bad remote on a lift chair? Scooter battery not staying charged? No worries! We have a certified repair technician on staff who can service and repair your Wheelchair, Scooter, Walker, or Lift Chair. You can drop off your equipment at our store to be repaired, or schedule a service visit at your home. One year of free service with most equipment sales, such as Lift Chairs, Wheelchairs, Scooters, or Walkers.

Consultations and Custom Fitting

Do you need help finding the right product for you, such as Ostomy Supplies, Compression Stockings, Mastectomy Garments, Orthopedics, Braces or something else? We want to make sure our customers find the right product for their circumstance and that it fits properly. For that reason our staff is available for consultations and custom fittings, and are experienced in Compression Therapy, Mastectomy, Vascular, Ostomy and more. We welcome walk ins, but appointments are appreciated.

 Special Orders

While we do have a huge selection of products in stock every day, sometimes you may need an item we don’t regularly stock. No worries, if we don’t have it, we can usually get it. Additionally, we can drop ship some products directly to your home! If you would like to inquire about ordering a product please call or visit our store.

Sometimes you may need to reorder products such as Ostomy Supplies, Urological Supplies,  and we can make sure we have the right product ordered for you when you need it.